FAQ
If your question is not here, write to hello@dentabill.example and we will reply today. For pricing-specific questions, see the inline FAQ on the pricing page.
Setup
Most practices are running on the same day they sign up. Onboarding is: create an account, sign the BAA, upload a sample CSV from your practice management system, and tell us which payers you want covered first.
No. DentaBill runs entirely in the browser; there is nothing to install on your front-desk machines. If your practice management system needs a CSV export job set up, that is a one-time configuration in your existing system.
We auto-detect the schema for Dentrix, Eaglesoft, and Open Dental at upload time. If your system exports a CSV with claim number, payer, patient identifier, date of service, and amount, we can usually map it; if it cannot, we add the mapping.
Pricing
Yes. DentaBill is free for all practices, forever. No tiers, no paywalls, no "upgrade to unlock" prompts. Every practice gets full access to all features.
No. No setup fees, no per-seat charges, no hold-time surcharges, no surprise invoices. You sign up, you use it. That is it.
HIPAA & security
The minimum needed to call the payer. Patient dates of birth are hashed with a per-organisation secret before they leave your dashboard; the DOB never reaches our database in plain text. Member IDs are encrypted at rest. Patient names never reach our application logs.
Per your BAA, typically two years. Recordings are encrypted at rest and access-logged. They are purgeable on request within seven days.
Payer coverage
Delta Dental PPO, Cigna Dental, and MetLife Dental at launch. The list grows on demand; if you tell us which payer is taking the most of your front desk time, we add it next.
The agent escalates to a human queue and we update the IVR map. The change usually lands within 24 hours. Calls in flight at the moment of change are retried after the update without billing twice.
Initial follow-up and routine status calls, yes. Formal appeals are out of scope today; the agent flags claims that need an appeal so a human in your billing team can take them on.
Integrations
Yes. The API is documented (OpenAPI generated from Zod) and available with a typed client (`@dentabill/api-sdk`). API access is included at the Professional tier.
Yes. Every claim, call event, and structured summary can be exported as CSV from the dashboard. Enterprise customers get streaming exports via webhook.
Send the question to us directly. We will write back today, with the engineer who would be on the call rather than a sales script.